Cizgi Rent a Car Reviews 1,340

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting the helpfulness and positive attitude of the staff. Many reviewers specifically mention individuals by name, expressing gratitude for their assistance and personalized attention. People appreciate the cleanliness and good condition of the vehicles, often receiving cars that are almost new. Consumers also value the convenience and efficiency of the rental process, including airport pick-up and drop-off services. The company's transparent pricing and lack of hidden fees are frequently mentioned as positive aspects. Reviewers appreciate the ease of communication and the availability of support via platforms like WhatsApp. The reasonable prices offered by the company contribute to a satisfying rental experience for many.

Based on these reviews

Rated 5 out of 5 stars

Staff were very Friendly, the whole process was straightforward for picking up the minvan and dropping it off. Not pushy about any extras but explained what was available.

Rated 5 out of 5 stars

Pls refer to my review on 29 July, 24. I gave Cizgi 5 Stars. As usual, I recently asked call centre by EMAIL to book me 2 cars for 30 days each wef 6 September. The call centre declined my request sta... See more

Company replied

Rated 5 out of 5 stars

I have rented cars from Cizgi for number of times, both in Bursa city centre and Sabiha airport, last one being contract no1474243 in May this year. I have enjoyed dealing with yr officers who are ve... See more

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Rated 5 out of 5 stars

I had the fastest and most straightforward car rental experience so far. Everything was very clear and transparent. The whole process took only 5 minutes. Customer representative Mr. Alişan was extrem... See more

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Rated 5 out of 5 stars

Istanbul saw çizgi ofis Harun Alparslan & Mehmet Şahin are amazing workers! They have helped me get a car that I need! During the same day I have visited 3 different companies and they gave me numerou... See more

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Rated 5 out of 5 stars

absolutely great car rental in Ananya Airport no problem no one forced me to pay extra very nice service quick and easy pick up of the car and just as fast return. no problems. additionally I asked fo... See more

Rated 3 out of 5 stars

It was my first time renting a car in turkey, car pick-up was smooth, staff was friendly and the car had low mileage, however a few things are good to know: 1. There is a policy in which the car... See more

Rated 5 out of 5 stars

Expérience delightful everything Wassil perfect, they come pick us at airport with sign and for the return we go to the station close to the airport then they delivered us to airport. Everything wa... See more

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Rated 5 out of 5 stars

For the past 8 years, I’ve been using various rental companies at Izmir Airport, and I believe Cizgi has been the best by far! They have a friendly yet professional team and are extremely accommodati... See more

Rated 5 out of 5 stars

I received very friendly and professional service from Adnan and Okan. Smooth pick up and drop off from airport. Pickup and return of the car very smooth - no dodgy tactics of charging extra money for... See more

Rated 5 out of 5 stars

It was a great experience renting a car from Cizgi. Great customer support team. Especially, Hussain he have good communication skill in English and he help me to understand better about the car and... See more

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Rated 5 out of 5 stars

Great rental car company! Special thank to Arif for helping with the renting and giving valuable pieces of advice about Antalya. One of the best guide through I’ve ever received Would definitely... See more

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Rated 3 out of 5 stars

I had just used AVEC in Izmir; they had new high tech cars, great service, good prices. Cizli does that “here is a car with an empty tank, we won’t reimburse when you return it with gas.” Claimed it... See more

Rated 5 out of 5 stars

The best rental company ever! Thanks for a good assisting in different languages. Asuman from Antalya is so helpful and caring. I’m advising you to rent a car here for the best service and good cars.... See more

Company replied

Rated 5 out of 5 stars

1494009 I had a very good experience with the company. They arranged everything very quickly ( handover aswell as the delivery) They gave a very good service with good friendly personel. Huseyin h... See more

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Rated 5 out of 5 stars

We had booked a car at Europcar in Sabiha Gokchen in Istanbul. We arrived at 01:00 in the night and their creditcard machine was not working. They left us without a car in the middel of the night. L... See more

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Rated 4 out of 5 stars

We rented Citroen car for a couple of weeks at Gaziantep location near airport. Cons: front tires are not in a good condition, front tires were worn out, skid, squeak at turns making the ca... See more

Rated 5 out of 5 stars

Very good experience at the Antalya airport. The counter was very friendly and ran me through all the information. Asu served me really well - one of the best rental experiences I have had. Must re... See more

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Rated 5 out of 5 stars

Today i picked my car at Sabiha Airport and got a free upgrade!! When i came Erkan helped me and apologized that my car wasn’t available and he gave me a free upgrade as a compensation

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Rated 5 out of 5 stars

I definitely recommend this company. Reliable, customer friendly and explains everything clearly. Can pay via their website or on the spot. Cars for every budget.

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Rated 5 out of 5 stars

Great service and experience. Got the car clean and almost new, got picked up from the airport and dropped off. We were helped by Tanju and Ateș and our reservation number was 154848

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Rated 4 out of 5 stars

I rented car from them for 18 days in istanbul And Antalya and had no issues got brand new clean cars . And then I booked 3 nights in bodrum Though they let me down in bodrum. They promised Audi... See more

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Rated 5 out of 5 stars

The car was super. The guys working on cizgi are amazing. Mehmet and Adnan are very friendly and educated. They spend the necessary time yo provide us all informations we need and help us with baggage... See more

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Rated 5 out of 5 stars

Harun Alparslan , The service was fantastic. We highly recommend this guy. He served us same like his family. Çizgi Sabiha Gökçen airport nice.

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Rated 5 out of 5 stars

Very good service and good clean cars Professional staff, always ready to help and support And big shoutout to Firat Duman in Ankara airport office for the amazing help and service

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Rated 5 out of 5 stars

Thank for a good holiday! We spent our holiday with my family. And book car here. (Reservation number is 1559586 ) . I was very pleased with the vehicle. Everything was good. Thank for the service... See more

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Rated 5 out of 5 stars

This is amazing renk a car servise. Fast reliable, employees ara evet helpful and positive. They are my special rent a car since 2016

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Rated 5 out of 5 stars

Very good choice. We got a brand new car of chery tiggo that can fit 7 people. Quite good driving experience. The pick up office is about 1.6 km away from the airport, need to contact the office right... See more

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Rated 5 out of 5 stars

Çizgi offers best service, as usual. New car, fast service, fair price. I was very pleased. Special thanks for Mr. Oktay for the help! Reservation 1509189.

Company replied

Rated 5 out of 5 stars

1659595 , Adnan Okan were super helpful. The whole rental process was smooth hassle free. Would definitely use again!

Rated 5 out of 5 stars

1506996 - Ziad As always. Best service. Thank you Hussein for a great experience. I always enjoy renting from Cizgi. The service is always great. See you soon

Company replied

Rated 5 out of 5 stars

Everythink was very easy i got my car from istanbul saw airport they transported us with a shuttle. And no problems. The workers there were nice too helped us if we got some probs. Greating to Şaban K... See more

Rated 5 out of 5 stars

Both the car and service are great and convenient ! Thanks Anil Bereketoglu, who received our car, who helped us retrieve our cell phone that we left in the car!

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Rated 5 out of 5 stars

The customer support was great and the car we got was excellent for our road trip. Thank you so much Cizgi car rent for making our trip easy. Also thanks to Adnan for dropping us at airport when nee... See more

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Rated 5 out of 5 stars

Mehmet is very helpful in arranging our rental car pickup. We would recommend renting here the next time we visit.

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Rated 5 out of 5 stars

Anil the manager and his Team very professional. They gave me brand new car I highly recommend this car rental company

Rated 5 out of 5 stars

1525262 Very good service, very good cars, I recommend you to take from this rent a car and a big thanks to Oktay and Attesh for helping with everything.

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Rated 5 out of 5 stars

Fast drop-off and excellent service I used their services twice in my last visit to Turkey, their services is excellent and the car drop-off is fast, different levels of insurance, they are flexible... See more

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Rated 5 out of 5 stars

The car is quite new, excellent, Anil’s service is great, if we came to Turkey again we will definitely choose Cizgi!

Company replied

Rated 5 out of 5 stars

1495469 All went well! The car was new, clean and comfortable. All the guys at pick up/ drop off office were friendly and helpful. Thanks a lot to Can, Adnan, Tanju. Booking was done via ostrovok.... See more

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Rated 5 out of 5 stars

Anil was very professional, fast and efficient would definitely rent with them again. Do not use green motion

Rated 5 out of 5 stars

Solid and good car. The people working also are very helpful especially Muhammed Ali he picked us up from the airport and then dropped us back

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Rated 5 out of 5 stars

Above the expectation, Adnan is really kind and welcoming person, the car is new and clean. I recommend to go with Cizgi. Reservation no: 1499646

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Rated 5 out of 5 stars

I‘ve been booking at Cizgi for the 3rd time now. So easy trough the app! and very cheap! If you have any questions, concerns just contact the whapsapp support. Very kind and very helpful. Cars hav... See more

Company replied

Rated 5 out of 5 stars

Excellent service by anil great new cars …. Trusted definitely will be using these guys again

Company replied

Rated 3 out of 5 stars

I was charged additional toll fee of TRY 175 for Ankara-Konya road which was only TRY 175 for this road section but HGS sticker was included with EUR 5 which is more than 175 lira. This year I was dri... See more

Rated 5 out of 5 stars

Absolutely amazing experience with this company. Service, quality, speed - simply amazing. Definitely recommend it if you're in Turkey and you want to rent a car.

Rated 5 out of 5 stars

We picked up our Car from Dalaman Airport on 10 June and dropped off on 14/06/2025 . The process was very easy and straightforward. The Car was very new and clean . AC was working perfectly and I co... See more

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Company details

  1. Car Rental Agency

Written by the company

Founded in 1991 with a small city office in Antalya, Cizgi Rent a Car owes its success story and extraordinary effort and effort to this small city office, just like every major brand. Today, in Turkey, in 20 different locations, the Cizgi one of Turkey's leading car rental brands with a staff of over 200 Rent a Car, service network, personnel infrastructure continues tools diversity and the way increasing their connections abroad. With its technological investments, financial discipline, personnel investments and the power based on self-sufficiency, Cizgi rent a car is located in İzmir, Antalya, istanbul, Ankara, Kayseri, Hatay, Konya, Gaziantep, airports; Bursa, Trabzon, Adana and Samsun city offices 24 hours a day, 7 days a week, the best vehicles at affordable prices continue to adhere to the adventure. We are always at your side for your valuable guests, business trips and short / long-term vehicle needs with 100% Customer Satisfaction Policy, 100% Personnel Investment goal.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 29% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars

Amazing experience

Absolutely amazing experience with this company. Service, quality, speed - simply amazing. Definitely recommend it if you're in Turkey and you want to rent a car.

July 10, 2025
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Rated 3 out of 5 stars

Izmir car rental

It was my first time renting a car in turkey, car pick-up was smooth, staff was friendly and the car had low mileage, however a few things are good to know:
1. There is a policy in which the car is delivered almost empty and they ask you to also return it almost empty (for me the first time seeing something like this, might be standard practice in turkey tho).
2. The car had no working navigation.
3. The car had no reversing sensor.
4. There was no help offered changing the language and setting up android auto.

In the end the car worked well and the experience was decent, there were no hidden costs. Just a few inconveniences.

June 28, 2025
Unprompted review
Rated 2 out of 5 stars

It was advertised that the company…

It was advertised that the company representative would meet us at the arrival launch, which did not happen. I had to find the transfer to the domestic terminal on my own. The process of taking the car was simple and quick; I was asked to sign the paperwork without reviewing the car and i found a lot of scratches and dents on it after examination - on my request they were put on the form. I do note that the personnel was not picky when they took the car back, however i am not sure whether it would be the case if i didn`t insist on putting all of the preexisting damage on the form. The car was comfortable and in good condition.
I hit a pothole just 20 min after taking the car and one of the tires went flat. I phoned the number provided, but the person who picked up the phone did not speak English well and asked me to type my problem on Whatsup. After clarifying the details of the problem i was advised to find help from someone and no one picked up the phone or replied after. I was lucky enough still being in Antalya so i found people to help me, but it would be very different if I was on the motorway. Overall there is no road side assistance provided by the company. The process of the giving the car back and paying for the wheel was straightforward. I suspect i would enjoy the experience, provided i hadn`t needed the road side assistance. However i feel the technical support in a foreign country is paramount for safe car hire.

June 20, 2025
Unprompted review
Rated 3 out of 5 stars

I was charged additional toll fee

I was charged additional toll fee of TRY 175 for Ankara-Konya road which was only TRY 175 for this road section but HGS sticker was included with EUR 5 which is more than 175 lira. This year I was driving back with toll free road. If compared with last year, I had enough while driving toll road including return.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional

For the past 8 years, I’ve been using various rental companies at Izmir Airport, and I believe Cizgi has been the best by far!
They have a friendly yet professional team and are extremely accommodating. Highly recommended.

June 21, 2025
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Rated 5 out of 5 stars

We picked up our Car from Dalaman…

We picked up our Car from Dalaman Airport on 10 June and dropped off on 14/06/2025 . The process was very easy and straightforward. The Car was very new and clean . AC was working perfectly and I connected my phone through Apple car play to Navigate . On arrival they encouraged me to buy extra insurance for 8 euros but I was very happy to buy this for extra peace of mind . They did not charge me any extra and there were no hidden charges . I would hire from them again when I visit Turkey .

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

absolutely great car rental in Ananya…

absolutely great car rental in Ananya Airport no problem no one forced me to pay extra very nice service quick and easy pick up of the car and just as fast return. no problems. additionally I asked for a lift to the second terminal which the gentlemen agreed to without any problem highly recommend honest professional people

May 29, 2025
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Rated 1 out of 5 stars

I renter a car on their website from…

I renter a car on their website from Sabiha Airport in istanbul and when i arrived to their office the office guy was rude and have no manners he cancelled my reservation because my driving license is renewed before one and half year and ask for old one where do i bring the old one he was mocking me , its bad company and scammers and gave my rent to a higher price

June 5, 2025
Unprompted review
Rated 3 out of 5 stars

Cars OK, but AVEC is much better

I had just used AVEC in Izmir; they had new high tech cars, great service, good prices. Cizli does that “here is a car with an empty tank, we won’t reimburse when you return it with gas.” Claimed it was in their website - anyhow, I try to avoid car rentals using that petty gimmick. Car was decent, basic year old. Service barely adequate; return guys smoking in yr face and taking their time. Checkout guy was all ready and nice. Rates a bit lower than avec, but they get you on the gas.

June 2, 2025
Unprompted review
Rated 4 out of 5 stars

Good experience

We rented Citroen car for a couple of weeks at Gaziantep location near airport.

Cons: front tires are not in a good condition, front tires were worn out, skid, squeak at turns making the car unsafe in certain conditions. I had to be cautious all the time thinking car could slip especially in hot weather when roads are hot.

Pros: Everything was perfect. Reception at airport was ok and quick, upon arrival at rental office the process was fast and easy. No hidden fees, no gimmicks, no nonsense. Pay, sign and take the car, after some inspections.
Low tire pressure light came on dashboard, immediately a technical support agent responded and instructed me to go to a gas station and check it out. All was good. Returning the car was even easier, stopped at the same Gaziantep office, a nice driver named Mehmet (Mohamad) drove us to the airport on same car with our luggage and that was it. Super convenient and straightforward process.

One thing to mention, upon receiving car the gas tank was empty. I noticed other people mentioned that. There’s a nearby gas station, so there’s no issue there. I returned the car with a little over 1/4 tank full. In my opinion it’s ok.

I will definitely do business with them again.

May 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Cars are dirty , and safe has not been maintained at all , representing are not professional or polite in there response , in brief dangerous

Dirty cars , an safe , has not been maintained at all , with no response from the company
In brief dangerous, non professional
اسوء شركه لتعاملك معها سيارات وسخه وغير مكانه واتعامل غير محترم ابدا
السيارهغير أمنه وخطيره علي حياتي وعلي حياه الغير

May 16, 2025
Unprompted review

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